Track Your Order
Every order ships with a tracking number. Here is how to find yours.
1. Check your email
As soon as your order leaves our production facility we email you a shipping confirmation containing your tracking number and a link to the carrier's tracking page. It is sent to the email address used at checkout, so please check your spam or promotions folder if you cannot see it.
2. Allow time for the first scan
Tracking information can take 24-72 hours to update after the label is created. A tracking number showing no movement usually means the parcel is still waiting for its first carrier scan, not that something has gone wrong.
Typical timeline
- Production: 1-3 business days
- Transit: 6-11 business days
- Total: 7-14 business days
Business days are Monday to Friday, excluding US public holidays.
No shipping confirmation yet?
If it has been more than 5 business days since you ordered and you have not received a shipping confirmation, email us and we will look into it.
Order arriving in more than one parcel
Items are sometimes produced at different facilities, so one order can arrive on different days with separate tracking numbers. You are never charged extra for a split shipment.
Tracking says delivered but nothing arrived
Please check with other people at your address and any safe place the carrier may have used, then wait 24 hours - parcels are occasionally scanned early. If it still has not appeared, contact us and we will help.
Need help?
Email support@sagitacraft.com with your order number, or use our contact form.
Support hours: Monday to Friday, 9:00 AM - 5:00 PM (Mountain Time). We reply within 1-2 business days.