Shipping policy
Shipping Policy
Last updated: August 21, 2026
This policy explains how orders from Sagitacraft, operated by SAGITTARIUS STUDIO LLC, are processed and delivered.
1. Where we ship
We ship to addresses within the United States only, including Alaska, Hawaii and US territories. We do not currently ship internationally. We cannot ship to freight forwarders, and delivery to PO Boxes or APO/FPO addresses may be limited depending on the carrier.
2. Order processing time
Our items are made to order. Orders are produced and prepared for shipment within 1–3 business days after your payment is confirmed. Business days are Monday to Friday, excluding US public holidays.
Orders placed on a weekend or holiday begin processing on the next business day. During launches, promotions and peak seasons processing can take a little longer, and we will let you know if that happens.
3. Transit time and total delivery time
| Shipping method | Processing | Transit | Estimated total |
| Standard (US only) | 1–3 business days | 6–11 business days | 7–14 business days |
Delivery times are estimates, not guarantees. Weather, carrier delays, incorrect addresses and peak periods can extend them.
4. Shipping rates
- Standard shipping: flat rate of $5.95 USD per order
- Free standard shipping on orders of $100.00 USD or more (calculated after discounts and before taxes)
The exact shipping charge for your order is shown at checkout before you pay.
5. Order tracking
Once your order ships, we email you a confirmation with a tracking number. Tracking information can take 24–72 hours to update after the label is created, so please allow a little time before the first scan appears. If you have not received a shipping confirmation within 5 business days of ordering, contact us.
6. Split shipments
Orders with several items may be produced at different facilities and arrive in more than one package, on different days. You are never charged extra for a split shipment.
7. Shipping addresses
Please double check your shipping address at checkout. We can update the address free of charge within 12 hours of your order, or any time before it enters production, whichever comes first. Email us at support@sagitacraft.com with your order number.
If a package is returned to us as undeliverable because the address was incorrect or incomplete, we can reship it once you confirm the correct address and pay a new shipping charge, or refund the order minus the original shipping cost.
8. Lost, delayed or stolen packages
If tracking shows your package as delivered but you cannot find it, please check with other people at your address and with your local carrier first. If it still does not turn up, contact us within 14 days of the last tracking update and we will open a claim with the carrier and work with you on a replacement or refund.
Risk of loss passes to you when the carrier marks the package as delivered to the address you provided.
9. Damaged shipments
Please inspect your order on arrival. If an item arrives damaged, contact us within 7 days of delivery with your order number and photos of the item, the damage and the shipping label. See our Return and Refund Policy for how replacements and refunds are handled.
10. Taxes and duties
Sales tax is calculated and shown at checkout where it applies. Because we ship domestically only, there are no import duties or customs fees on your order.
11. Contact us
SAGITTARIUS STUDIO LLC (Sagitacraft)
30 N Gould St, Sheridan, WY 82801, United States
Email: support@sagitacraft.com
Phone: +1 (213) 394-0369
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (MT), excluding US public holidays