Refund policy

Return and Refund Policy

Last updated: August 21, 2026

Thanks for shopping at Sagitacraft, a store operated by SAGITTARIUS STUDIO LLC. We want you to be happy with every order. If something is not right, this policy explains how returns, refunds and cancellations work.

We currently sell and ship within the United States only.

1. Return window

You have 30 calendar days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

2. Condition of returned items

To be eligible for a return, an item must be:

  • Unused, unworn, unwashed and free of damage, stains or odors
  • In its original packaging with all tags, inserts and accessories included
  • Accompanied by your order number or another proof of purchase

3. How to start a return

  1. Email support@sagitacraft.com with your order number, the item(s) you want to return and the reason. Photos help us process the request faster.
  2. We reply within 1–2 business days with a return authorization and the correct return address.
  3. Ship the item back within 7 days of receiving the return authorization, using a trackable shipping service.

Please do not send anything back before you receive a return authorization from us. Our products are made to order and shipped from different fulfillment facilities, so the correct return address depends on the item. Packages sent back without authorization may not be received or refunded.

4. Who pays for return shipping

  • Change of mind, wrong size ordered, or no longer wanted: you pay the return shipping cost, and the original shipping charge is not refunded.
  • Defective, damaged or incorrect item: we cover the cost. We will send you a prepaid return label or arrange a replacement at no charge.

We do not charge a restocking fee.

5. Refunds

Once your return arrives, we inspect it within 3 business days and email you the result. If your return is approved, we refund the purchase price of the returned item(s) to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

If a return is rejected because the item does not meet the conditions in section 2, we will contact you and can ship the item back to you at your expense.

6. Exchanges

The fastest way to get the item you want is to return the original item under this policy and place a new order for the replacement. This way your new item ships right away instead of waiting for the return to arrive.

7. Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item, any damage, and the shipping label on the package. We will send a free replacement or issue a full refund, including shipping. In many cases we will not ask you to send the item back.

8. Items that cannot be returned

  • Personalized or made-to-order items customized with your name, text, image or design, unless they arrive defective or differ from the design you approved
  • Gift cards
  • Final sale and clearance items, where this is stated on the product page
  • Items damaged by misuse, alteration, improper care or normal wear after delivery
  • Items returned after the 30-day window, or returned without a return authorization

9. Order changes and cancellations

Our products are produced after you order. You can cancel your order or change the size, design or shipping address free of charge within 12 hours of placing it, or at any time before production begins, whichever comes first. Email us as soon as possible with your order number.

Once production has started the order can no longer be cancelled, but you can still return the item after delivery under the terms of this policy.

10. Lost, stolen or undelivered packages

If tracking shows your package as delivered but you cannot find it, please check with other people at your address and with your local carrier first. If it still does not turn up, contact us within 14 days of the last tracking update and we will open a claim with the carrier and work with you on a replacement or refund.

If a package is returned to us because the shipping address was incorrect or incomplete, we can reship it once you confirm the correct address and pay a new shipping charge, or refund the order minus the original shipping cost.

11. Late or missing refunds

If we have confirmed your refund and you still have not received it after 10 business days, please check your bank account and contact your card issuer first, as processing times vary. If you still need help, contact us and we will follow up with you.

12. Contact us

SAGITTARIUS STUDIO LLC (Sagitacraft)
30 N Gould St, Sheridan, WY 82801, United States
Email: support@sagitacraft.com
Phone: +1 (213) 394-0369
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (MT), excluding US public holidays